From Training to Performance partners

Browsing the web in search for insightful people I’ve came across Kirkpatrick partners (yup, the guys behind the 4 levels of measuring). Jim and Wendy Kirkpatrick wrote an inspiring post a few days ago – Learning Is Not the Holy Grail – and this post of mine is based on their post and extended with my own thoughts as well as those of Jane Hart and Robert O. Brinkerhoff.

Table Set for Seder

“You can find recipes, buy ingredients, set a table, and prepare dishes. What you can’t do is guarantee that people will eat your food.”

Kirkpatrick

You can draw a parallel between this quote to what the classic L&D department does because – Knowledge cannot be transmitted.

We as Training Supervisors cannot teach anybody else anything. We cannot even force them to learn anything just as we cannot force anyone else to eat the food we prepare. They have to be the ones who learn. What we can do is facilitate and help them in their learning. Let’s keep this in mind for minute…

“Training is still very much on trial. Federal, military and private training budgets are being cut by 25% and more, primarily because the business leaders of the world are not sold on learning in and of itself.” (Kirkpatrick)

This I applaud! The business leaders shouldn’t let learning be “good enough”. More of this later on…

“The word learning, years ago seen as a positive evolution from the word training, is now working against the training industry.”

Kirkpatrick

Why? Well, we’ve got all of these buzzwords. You recognize them?

separation

“[These] are acting to separate us even further from business counterparts whom we need to partner with and satisfy.”

Kirkpatrick

Why this separation? Well, we still got to sell our products don’t we? A Learning Organization won’t make money by having a bunch of professors learning things all day… Learning and work should be more connected. Learning is work and work is learning.

Jane Hart,  Centre for Learning and Performance Technologies
Jane Hart,
Centre for Learning and Performance Technologies

 

Jane Hart (c4lpt.co.uk), another key opinion leader has stated the obvious as I see it.

“Learning is a means to an end – the end is performance”

Jane Hart

Just ask yourself: What is the Business most concerned about?

  1. How much their employees know after a course? or
  2. How much money they make as a result of the course?

IM000795.JPG

Some of us are still stuck in the old Training swamp. Some of us have moved on to Learning, which is marginally better but still misses the goal… What we need to do to get closer to the business is to focus on Learning and Performance.

Stop using the term learning when you really mean learning and performance. Transform yourself into a learning and performance professional. Of course, title alone will not get the job done. Truly become a learning and performance partner by working hand in hand with line supervisors, managers and business executives on their turf. Aspire to be seen as one of them, not separate from them.

Kirkpatrick

Wendy and Jim then continues with some practical tips on becoming a Learning & Performance partner:

equipsupervisorsforcoaching

Equip supervisors to be effective coaches – What does the participants need to do, know, understand before the course? How about afterwards?

onthejobperformancesupport

Develop and deliver resources for on-the-job performance support – Checklists, videos, manuals. When will the participants need assistance? In the classroom? No, On-the-job!

Things easy enough to be explained and put in a checklist should not be included in a classroom course! Show how to use the checklist and you’re done!

offerpeersupportcommunities

Build peer-support communities so program participants can help each other before, during and after the program’s end.

 

measureandevaluate

Start measure and evaluate behavior and performance change – There’s no point in taking more than attendance on a classroom course since what they remember there and then isn’t the same as after a week, month or year.
What we are interested in is: Performance change! Are we making any money for our (internal) customers? Why should they send their employees if we cannot prove that?
70-20-10

How do we connect this new way of thinking with the 70/20/10-model? For the L&D to become performance partners we’ve got to spread our offering from our cozy little formal corner.

The 20: Again, as stated earlier, our offering must include ways to equip and help managers, supervisors, senior employees to support their employees or colleagues. Help them with ways to coach, prepare, follow-up, give feedback, explain learning and performance goals etc.

The 70: Our offering must also include ways to support the employee directly on their job. Provide ways of learning on the job. Performance support tools and job-aids, Communities, Videos, Webinars etc.

This is what the L&D department must do – all of it! How do we start working this way?

multilayerlearningnew

This is my organization’s new learning approach, called Multi-layer learning, which I’ve shown in a previous blog post. The layers are Time and Delivery. The size of the time layers gives some indication of the amount of content in those layers. The delivery layers with various channels of delivering the learning possibilities. The most important channel is the top one: Manager Support. The second most important is Performance Support.

Some critisism of the model (also shared on the blog) states that this adds even more formal learning, which I mean is simply not the case. The amount of formal learning is, on the contrary, decreased and removed from the classroom training (On-location learning). The key thing to understand is that the content removed is then of course covered by having it replaced and transformed to include much more work context with assignments on the field when moved to other time layers. The other key thing is that by doing this time on-the-job increases.

Since tests are also included an employee can test-off any required course without even coming to a classroom.

Now this is where things starts to get interesting. Imagine if managers in your organization starts saying: ”We can’t afford sending people to your courses anymore. It’s not only your fees but also expenses for hotels, travel and, most important, time off the job.” If your L&D department is anything like mine, you can’t really offer them anything else then, can you? Not if we don’t start looking outside our ILT, Classroom Training!

And if they, because of this, won’t pay this year’s fee because we CAN’T offer anything else – I can’t blame them. I’d do the same thing.

The above scenario isn’t a theoretical question for our L&D department. Many of our managers and companies around the world thinks and act this way and I’ve got the feeling that more will come…

And, again back to the new model, if they pass all tests without our involvement? – That’s perfect! Then our Prerequisite and Prelearning has saved all that cash it would’ve meant sending their employees across the world. Following up on usage we should inform them of this for each and every employee that accomplishes this with our help.

And let’s continue measuring the value we provide. Prove we’re not only a cost center but also a performance partner.

In regard of performance, Robert O. Brinkerhoff shares some scary research figures in his research paper “The Success Case Method:A Strategic Evaluation Approach to Increasing the Value and Effect of Training“:

“Most research on HRD shows that the typical organizational training program achieves, on average, about a 10% success rate when success would be defined as training having contributed to improved individual and organizational performance.That is, for every 100 employees who participate in training programs, about 10 of them will change their job performance in any sustained and worthwhile way.”

Baldwin & Ford, 1988; Tannenbaum & Yukl, 1992

He then continues saying organizations could as well reduce the costs of ineffective training by putting it all into online formats. And when you think about it, he’s right. Mind you, the 10% stated here isn’t the same as those in the 70/20/10-model. This means that if you’re only doing formal learning (thus missing 90%) you’re only getting 1% performance change! In that case, transforming classroom training into e-learning and by that only delivering half the impact, you’d only lower your performance from 1% to 0,5%. That’s nothing out of nothing.

“[We must] make sure your stakeholders see you not just as someone who delivers training, but as someone who is equally invested in supporting on-the-job performance and accomplishment. This partnership positions you as one of their valued team members.”

Kirkpatrick

This brings this rather lengthy post to its end with L&Ds new tagline:

L&D: Your performance partners