- Base your presentation on your audience and what you want them to do, feel and/or remember afterwards. Do not base it on what you think is interesting, fun or important.
- Have a clear and easily remembered Main Objective!
- You don’t have to tell them everything for them to understand anything. Do the opposite and think “How little could I tell them and still get them to do what I want them to do?” If you feel you could talk for hours on the subject – don’t.
- Everything you DO tell them must be relevant, i.e. lead to the Main Objective. Say phrases like “Why am I telling you this? I tell you why…” to remind you to eliminate non-essentials.
- The audience will forget almost everything so be clear about what few things you want them to remember and repeat it again and again.
- The PPT supports YOU – not the other way around. Don’t put text on the slide that you read out loud! That’s a cardinal sin. If they can read it themselves – you shouldn’t be there.
- Make sure your diagrams are clean and clear by removing all non-essential objects, text, lines and numbers. If an object doesn’t support the message – it disrupts the message.
- Concrete examples and anecdotes are always better than text, bullets, pictures and diagrams. Stories are remembered thousands of years but facts are forgotten in a second.
- Nobody has ever complained about attending a too short presentation.
- Headings should summarize the main point of the slide in a readable sentence. Never use one word headings like “Report”, “Finance” or “Summary” because that’s just noise.
- Use the Structure below to guide your audience from the beginning to the very end. People’s attention span is horrifyingly short so if you let go of the structure, you risk losing them!
The most important part of developing skill is of course the formal training taking place in training centers around the world. The second most important part of the companies’ learning is what happens amongst the staff in all of their communication and helping each other. The third and least important thing is what the employees learn while working. You know, experience and such.
Wait a minute. I am of course joking here but sometimes I’m under the impression that this is how we do things at most companies. Let’s back up a bit and try to think about the reason for learning – individually and organizationally. Continue reading
The biggest driver of them all to get success, change and impact in your organization out of a training event is to have your participant and their manager do pre-training preparation and post-training follow-up. As described in research by Robert O. Brinkerhoff (Telling Training’s Story, 2006):
When the focus is on the design and development of the training itself the success rate of the training is around 15%. Continue reading
A couple of months ago I published the post Work-based learning (based on work by Niklas Angmyr and Charles Jennings‘ “Re-thinking workplace learning“) and the time has now come to update the model presented and take it to the next level. In short the change can be attributed to:
Beneficial knowledge is nice to have but
beneficial behavior is what gets you results
Let’s start at the top left. The classic L&D sector is the blue box of competence building activities. Here I’d suggest one would place activities described in the post Multi-Layer Learning, i.e. not only formal ones like classroom training but also informal stuff like communities, role-modeling and databases. And yes, by saying that the top blue box is the classic L&D sector I also say that L&D often doesn’t do anything else of what’s shown in the model above. This model is more applicable for a department working as a Knowledge and Performance Partner than that of a Learning and Development department.
What does the word ”compliant” mean? A quick look at Merriam-Webster’s dictionary gives the following explanation:
- ready or disposed to comply: SUBMISSIVE <a corrupt regime aided by a compliant press>
- conforming to requirements <compliant software>
Submissive, huh? A look at synonyms gives the following suggestions:
- Amenable: Answerable, capable of submission, readily brought to yield
- Biddable: Easily led, taught, or controlled
- Obedient: Willing to obey
- Conformable: Consistent in form or character
- Docile: Easily led or managed
- Law-Abiding: Obedient to the law
- Submissive: Submitting to others <submissive employees>
- Tractable: Capable of being easily led, taught, or controlled: docile <a tractable horse>
Well that makes you excited to create or take some compliance training, doesn’t it? Continue reading
This isn’t going to be a tirade of criticism like the last post but more of a reflection of how I think most people uses the Four Levels of Kirkpatrick, namely wrong. I’ve heard the following quite a few times:
“Yeah, we do course evaluation but we’ve only come as far as Level 1 and 2.”
So what’s wrong with this? Of course it’s very much easier to just measure what people think of the course (Level 1) and what they’ve learned (Level 2) than mess with change of behavior (Level 3) and result (Level 4). And of course people tend to do what’s easy instead of doing what they should do. Continue reading
I really do like the ideas in The New World Kirkpatrick Model but there are some things that are contradictory or just seem wrong. Most of us have seen the old 4 levels of yore; Level 1: Reaction, Level 2: Learning, Level 3: Behavior and Level 4: Results. What strikes me as odd is that they are not really grounded in today’s world of performance change, even though they’re called “The New World Kirkpatrick Model”.
Why? Most of Kirkpatrick’s critics look at that Level 2 heading and goes “Ah, it’s all just about training. Ignore and move on…”. I know that the method was developed with training measurement as its focus but it shouldn’t be that anymore and least of all when it’s called “New World”.